Personal Data Protection Notice

Introduction

This Personal Data Protection Notice (“Notice”) describes how AGENSI KAUNSELING DAN PENGURUSAN KREDIT (“AKPK”) uses your personal data.
AKPK is fully committed to ensure that our processing of you personal data complies with the Personal Data Protection Act 2010 (PDPA).
This Notice relates to your personal data that you have voluntarily provided to AKPK when you accessing our services.

Purpose of Notice

This Notice is issued pursuant to the PDPA to all individuals who are customers, smart partners, stakeholders, vendors, and/or providers of goods and/or services and their employees who:
- in the past, have attended, or in the future, may attend AKPK’s financial education, financial counselling and debt management programmes; or
- submit any tender/proposal to AKPK.

Purpose of Processing Personal Data

AKPK processes personal data for purposes that include, but not limited to, the following:
- To provide financial education and financial counselling services.
- To develop a personalised debt management programme (DMP).
- To evaluate the effectiveness of our financial education programmes and DMP.
- To assess vendors' suitability for awarding any contract.
- To enforce the rights and obligations in the contracts, including making payments for goods and/or services and maintaining personal details of key personnel responsible for the vendors’ obligations under the contracts.
- To conduct customer satisfaction surveys with the purpose of improving the quality of our services.
- To provide information on our products and services.
- To verify information relating to personal particulars, employment background, and financial standing.
- To be used for other legitimate business activities of AKPK.

Types of Personal Data Processed

AKPK processes personal data that includes, but is not limited to, the following:
- Personal particulars such as name, race, religion, date of birth, age, gender, address, contact details, NRIC number, passport number, marital status, details of spouse, dependents and next of kin, and education background.
- Employment history.
- Loan and bank account numbers & balances and statutory contributions, i.e. EPF, SOCSO and income tax.
- Information on assets, liabilities and credit worthiness.

Disclosure of Personal Data

AKPK may disclose your personal data to the following parties, including requests made mandatory under any applicable laws of Malaysia:
- Governmental authorities in compliance with statutory, regulatory and governmental requirements; and
- Any other relevant entities, including banks, insurers and takaful operators, financial institutions and cooperatives.

Access of Personal Data

Under the PDPA, you have the right to access your personal data to ensure that the personal data we hold about you is accurate, complete, not misleading and up to date.

Contact

You may request access to amend and/or update your personal data by contacting Mr Abdul Rahman Abdul, Personal Data Protection Officer at:

- Email address: pdpo@akpk.org.my
- Telephone number: 603 – 2610 5630
For clarifications and other enquiries, please reach us at:
- Telephone number: 603-2616 7766
- Operating hours: 9 a.m. - 4.p.m.
  (Monday – Friday, excluding public holidays)

Data Security

AKPK takes practical steps to protect the collected personal data and its confidentiality. AKPK ensures that appropriate administrative and security safeguards and procedures are taken in line with the applicable laws and regulations for the protection of personal data.

Data Retention

AKPK ensures that the collected personal data will be retained and destroyed as prescribed in Section 10 of the PDPA.

Data Integrity

The personal data you have submitted to AKPK are deemed accurate and up to date. Any changes to the data should be notified to AKPK accordingly.

Tertiary

The world we live in is increasingly complex, especially for the youths, and they will eventually need to take charge of their future and finances. Financial education in the tertiary stage is for those between the ages of 18 to 25 currently pursuing post-secondary education. Providing them with the appropriate financial know-how at this point will build up their competence in dealing with future financial decisions. This module focuses on cash flow management, the importance of savings and setting up a budget, internet banking and other appropriate topics for university and college students.

Entering Workforce

This stage comprises those between the ages of 20 to 30, i.e. mainly those who are just starting out in life. Financial education is essential to this age group as they learn to be independent in most matters especially financial management. In their minds, a car is a want rather than a need, and normally sits at the top of their list of things to acquire. Our Entering Workforce module focuses on understanding the fundamentals of borrowing and the importance of borrowing productively to encourage positive net worth. Financial education at this stage is also aimed at inculcating the habit of managing debts wisely. The module also introduces the fundamentals of investments and the importance of insurance for a better tomorrow.

Starting and Raising a Family

The module for the next life stage is for those who are starting and raising a family. People in this category are approaching that time in their life when they will normally experience important and meaningful life’s milestones: marriage, children and a new home. Designed for those between 30 to 40 years of age, this module will focus on settling unproductive loans while reducing debt commitments as they prepare for retirement. Emphasis will again be placed on the importance of planning for and protecting against uncertainties by talking about the types of financial tools available. They will learn the various types of insurance policies and be able to decide on the best coverage based on their affordability for their precious family. Education will also be given on the appropriate investments that will provide passive income for a better tomorrow.

Retirement

The transition from working to retiring involves many tough decisions regarding income and lifestyle needs and whether one plans to ease into retirement or otherwise, while considering factors such as wealth management, whether a pension is enjoyed, and EPF balances. These are big decisions with long-term impact on their financial well-being during retirement. To make the best choices, they require sufficient knowledge and intense awareness of how they want to live through their retirement years. Therefore, our pre-retirement module will prepare them for retirement by teaching them the proper use of their investments and review of their portfolio while servicing their insurance policies and settling unproductive debts to improve their net worth positively.

Post – Retirement

You have retired. How would you manage your money now? Considering that the average life expectancy in Malaysia has improved, it is more important now than ever to ensure that you have the financial resources to live a comfortable and happy lifestyle—particularly if you are looking forward to retiring with peace of mind. Taking care of your wealth and making it last are important at this stage. Financial literacy and education is a continuous life lesson that does not end at retirement. Now, more than ever, you need to manage your finances wisely and plan for the unexpected. Our post-retirement module is focused on those who are currently transitioning into retirement or are in the early stages of retirement.